These include a no-logs policy, which has been independently verified, and users can benefit from the highest level of encryption – AES-256. HMA offers a range of privacy and security features for its subscribers. Independent server-site security auditsĪll of our VPN articles are fact-checked by our in-house team, so you can be assured our content is as accurate and up-to-date as possible.Value for money, guarantees and customer service.Performance (upload and download speeds, latency).We researched and tested a total of 25 elements within these categories, including: Reputation and credibility (25 per cent).Features and functionality (30 per cent).Our HMA VPN review score is determined by the following categories: We will only recommend a VPN after hours of testing, extensive head-to-head feature comparisons, and after taking into account verified customer feedback and reviews, and the opinions of industry experts. Please note that this review is based on my personal experience, and I hope it serves as a cautionary tale for others seeking a trustworthy VPN provider.Our reviewers are committed to bringing you the most accurate and up-to-date information so you can make an informed decision when it comes to buying a VPN. I regret ever choosing their services and urge potential customers to explore more reliable and customer-focused VPN providers. In conclusion, Hide My Ass VPN's deceptive refund policy and unresponsive customer support have tarnished their reputation. I strongly advise anyone considering their services to think twice before making a purchase. Their failure to deliver on their promises and their negligent customer support have left me frustrated and disillusioned. I am deeply disappointed by the unprofessionalism displayed by Hide My Ass VPN. In reality, attempting to obtain a refund is a tedious and fruitless endeavor due to their uncooperative support team. Hide My Ass VPN falsely claims to offer a 100% refund within 30 days, giving customers a false sense of security. Furthermore, the misleading refund policy adds insult to injury. Instead, I have been met with silence and indifference. As a paying customer, I should be entitled to timely and efficient assistance, particularly when it concerns their advertised refund policy. The lack of communication and unresponsiveness from Hide My Ass VPN's support team is utterly unacceptable. It's truly frustrating to be left in the dark, especially when you're seeking help and expecting a prompt resolution. However, to my dismay, the support team completely disregarded my inquiries and failed to respond to a single email. When I encountered numerous issues with their VPN service, I immediately reached out to their customer support via email, as instructed. Unfortunately, it quickly became apparent that this was nothing more than a marketing ploy to attract customers, as they failed to honor their own refund policy. From the moment I signed up with Hide My Ass VPN, I was enticed by their bold claim of a "100% refund within 30 days" if I wasn't satisfied with their services. I regret to inform you about my extremely unsatisfactory experience with Hide My Ass VPN, and I feel compelled to share this review on Trustpilot to warn potential customers about their deceptive practices and lackluster customer support. False Promises and Unresponsive Support: A Warning about Hide My Ass VPN
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